Privacy Policy

Last updated: May 15, 2024

Cordless Neck Massager ("we," "us," or "our") operates the website https://cordlessneckmassager.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://cordlessneckmassager.com.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Billing address
• Shipping address
• Payment information (e.g., credit card details, processed securely by third-party payment processors)
• IP address
• Device information (e.g., device type, operating system, browser type)

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of Cookies We Use:

• Necessary Cookies: Essential for the website to function correctly (e.g., session cookies for shopping cart functionality).
• Preference Cookies: Used to remember your preferences and various settings.
• Security Cookies: Used for security purposes.
• Analytics Cookies: Used to collect information about how visitors use our website (e.g., Google Analytics).
• Advertising Cookies: Used to deliver advertisements relevant to you and your interests (e.g., Meta Pixel, TikTok Pixel, Snapchat Pixel).

2. How We Collect Data

We collect data through various methods:

• Directly from you: When you create an account, place an order, subscribe to our newsletter, or contact us via forms.
• Automatically: Through cookies, web beacons, and other tracking technologies as you navigate our website.
• From third parties: Such as payment processors and analytics providers.

3. Purpose of Data Collection

Cordless Neck Massager uses the collected data for various purposes:

• To provide and maintain our Service
• To process and fulfill your orders, including payment processing and shipping
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
• For marketing and advertising purposes, including personalized ad targeting on platforms like Google, Meta, TikTok, and Snapchat.

4. Disclosure of Data

We may share your personal data with the following categories of third parties:

• Service Providers: We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Payment Processors: For secure processing of your payments (e.g., Stripe, PayPal).
• Shipping Carriers: To deliver your orders (e.g., USPS, UPS).
• Analytics Providers: To monitor and analyze the use of our Service (e.g., Google Analytics).
• Advertising Platforms: To manage and serve advertisements (e.g., Google Ads, Meta (Facebook/Instagram) Ads, TikTok Ads, Snapchat Ads).
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

For GDPR (European Economic Area) users:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

For CCPA (California Consumer Privacy Act) users:

• The right to know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• The right to delete: You have the right to request the deletion of your personal information collected or maintained by us.
• The right to opt-out of sale: You have the right to opt-out of the sale of your personal information. Please note that Cordless Neck Massager does not sell personal information.
• The right to non-discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at support@cordlessneckmassager.com. We may require you to verify your identity before responding to such requests.

7. Children's Privacy (COPPA Compliance)

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@cordlessneckmassager.com